IT Support & Managed Services

National IT Solutions provides an array of services that ensure your IT systems and infrastructure are operating smoothly and efficiently at all times.

IT Support/IT Maintenance

Our technical response team is able to offer customers quality IT support and consulting services that are designed to meet the challenges of today's evolving business.

Our structured support services assist customers to maintain a high availability from their IT infrastructure. The following support areas can be adapted to any IT environment:

IT Helpdesk/Remote Support

As technology becomes more complex and business becomes more innovative, the need for minimised downtime and system accessibility becomes important. National IT Solutions plays an integral role in resolving user problems at first contact. Some areas of helpdesk support include:

• IT Helpdesk/Remote Support
• Driver support - location and installation
• Device configuration
• Deployment
• Software Upgrade
• Back Up
• Internet & Email Setup

On-site Support

National IT Solutions offers on-site support services to diagnose and resolve technical problems during your day-to-day operations. We take full ownership of difficult IT issues and determine the most effective solution to ensure your business is operational in the shortest time possible. Our expert technical consultants are fully qualified and experienced in the following areas:

• Hardware & Software support & configuration
• System Health Checks
• Preventative Maintenance
• System Upgrade
• General Troubleshooting
• PC, Peripheral Networking
• Web Monitoring, Configuration & Administration
• Email Support
• Wireless Implementation & Optimisation
• Virus Prevention/Security Analysis
• ADSL Broadband Installation & Maintenance
• Printer Repair & Service
• Training

And much more...

Preventative Maintenance Plans

In the past, businesses have been content to adopt the 'spot fire fix' philosophy when dealing with IT issues, continually addressing individual or recurring problems within an existing IT infrastructure. Many have found this method disruptive and unstable, as well as costly in the long term. National IT Solutions emphasise preventative remedies to eliminate problems occurring from the outset.

National IT Solutions will create a preventative maintenance plan to suit your organisation depending on specific business needs and in accordance with existing company policies, expectations and time-frames.

General Support Plans

Businesses can purchase Pre-paid hourly support plans that greatly reduce the costs of ad-hoc technical callouts. National IT Solutions can tailor support packs for maintenance-based services, time critical and case critical issues or scheduled diagnostics and health checks to optimise the performance of your IT systems and procedures.

Managed Services

A National IT Solutions Managed Services agreement gives your business peace of mind. We help your organisation cut costs while receiving excellent customer service.

National IT Solutions brings a business focused approach to IT support. We work closely with you to understand both your current IT systems and future requirements.

Our National IT Solutions Managed services encompass both remote and on-site IT support. Our Real time monitoring systems keep your technology at an optimal level allowing our engineers to detect, address and resolve most issues remotely before you even notice, increasing productivity, saving you time and money.